The small print, in plain words

Advance and payment

A 10% advance confirms a car booking; 25% confirms a Traveller or coach. The balance is due on the day, at drop.

We accept UPI, bank transfer, card and cash. A GST invoice is issued on request, and monthly for corporate accounts.

Peak-season dates (20 December to 5 January, Onam and Easter week) may carry a surcharge, which is always shown in the quote before you pay anything.

Cancellation

Cancel more than 48 hours before pickup and the advance is refunded in full.

Cancel within 48 hours and 50% of the advance is retained.

Once the vehicle has left our yard for your pickup, the booking is non-refundable.

If we cancel for any reason, you are refunded in full, and we will try to arrange an alternative vehicle first.

What is included

Fuel, tolls, parking and state entry fees within Kerala.

The driver's wages, food and accommodation on overnight trips.

The kilometres stated on the vehicle or route page — usually 250 km per day on tours.

A second driver on any journey over twelve hours in a coach.

What is extra

Kilometres beyond the stated allowance, at the rate printed on the vehicle page.

Interstate permits and taxes for Tamil Nadu and Karnataka, quoted upfront before you confirm.

Entry tickets, boat tickets and guide fees at the places you visit.

A night halt outside the agreed plan.

Driver hours and conduct

A driving day is up to ten hours or 250 km, whichever comes first.

Drivers take a rest break every two to three hours on long routes. This is a safety rule and is not negotiable.

Our drivers do not take commissions from shops or restaurants. If a driver pressures you to stop somewhere, tell us and we will act on it.

Luggage

Luggage capacity is stated on each vehicle page.

Roof carriers are fitted to Travellers at no extra cost when the group needs one.

For coaches, one large bag per traveller is the practical limit in the under-floor hold.

Vehicle substitution

If a vehicle is off the road on your date, we substitute one of the same class or better at no extra cost.

We tell you in advance rather than on the morning, whenever it is within our control.

In the vehicle

Smoking and alcohol are not permitted in any vehicle.

Child seats are available on request in the Innovas — ask when booking.

Any damage or deep-cleaning cost caused by passengers is billed at actual cost, with photographs.

Privacy

We store your name, phone number and trip details so we can run and invoice your booking.

We do not sell or share your details with anyone outside the company, other than where a permit or hotel requires a passenger name.

To have your details removed from our records, message us on WhatsApp or write to [email protected].